AMAZON CAREER IN HYDERABAD,INDIA. Post-CUSTOMER SERVICE REPRESENTATIVE.Company Name: ADCI HYD 20 SEZ. Role: Customer Service Associate. Location: Hyderabad.
What will you do as a Customer Service Representative?
- As an Amazon Customer Service Associate, you have a very clear goal :
- To avoid problems, fix problems, and delight our customers.
- You will be our customers’ initial point of contact, answering their queries via phone, chat, and/or email – this includes everything from order and product questions to payment issues and website help.
- Our Customer Service Associates use a range of technologies to discover, research, and review solutions, as well as effectively connect with consumers.
Working hours:
- Over-night / day / late shifts,
- Your work week is minimum 40 hrs,
- To meet client demand, we arrange based on a variety of shift patterns between 6 a.m. and 11 p.m. Sunday through Monday.
- You might have to work on national holidays.
What qualifications do you need?
- Minimum age: 18 years old
- Excellent communication skills in English (fluent in both written and spoken language)
- Computer experience
- Willingness to work in alternating shifts during the 6am and 11pm business hours, Monday through Sunday.
- Willingness and ability to work in rotating shifts (early mornings, late nights, evenings, weekends, overtime as needed, etc.)
Required strengths?
- Diligent, clear, and meticulous
- Friendly and customer-oriented in all situations
- Ability to learn quickly and embrace change
- Multitask comfortably in an energetic environment.
Benefits:
- No past experience is required.
- Proper training facilities will be provided.
- Health insurance
- Pension plan
- Internet Allowances
- Lifestyle discounts and retail discounts through the Amazon Extras program
- Experienced training and continuous opportunities to learn more and develop your skills
PROGRAM MANAGER
Description:
With a focus on standardization and automation of real-time management operations, the WWCP Global Command Centre (GCC) team is looking for people to solve problems affecting the customer experience in real-time as well as develop, implement, and improve new / existing procedures and tools.
Real-time service level management (customer experience) and occupancy management (cost) are the main responsibilities of the command centre for Amazon CS, known as WWCP-GCC.
Job Responsibilities:
Real-time network performance should be continuously monitored, and you should take precautions to reduce risks to your metrics and customer experience.
Maintain constant communication with site operations, senior management, technology teams, and other internal customers on real-time metrics and customer experience status to assist the GCC team in their daily operations. To lessen the risk to metrics, customer, and employee experiences, and manage high-severity incidents by holding multi-team conference calls.
Define and summarize projects by working closely with internal teams and customers to understand their needs and priorities.
Work with various teams to plan and execute identified projects.
You can comfortably create daily business review documents and create reports for senior management.
Dig deep into data / processes to identify problems and, if possible, identify and present solutions to leaders.
Minimum Qualification:
Candidates must have 2 + years’ experience in project or programme management.
Desirable qualification:
Knowledge of lean principles and DMAIC methodology
Experience in MS Access and SQL
Company Name: ADCI HYD 20 SEZ
PAYROLL ANALYST – US PAYROLL, Sr. PAYROLL ANALYST QA
- Company: ADCI HYD 13 SEZ
Job Summary or description:
Amazon is seeking a motivated and passionate individual to join our Payroll operations team. We process payroll on a weekly, bimonthly and monthly basis across multiple states. This individual will be responsible for a wide range of technical tasks related to their assigned areas of responsibility, including data compilation and supporting the Payroll Team.
Responsibilities:
The candidates shall be responsible for processing payroll using vendor payroll software, making sure all the payroll-related info is up to date, taking care of garnishments and child support, making sure taxes, levies, and liens are taken care of, and reviewing employee timesheet entries.
He or She shall also be responsible for making check calculations, working with vendors to handle stop payments and reversals, entering pay check card entries, helping with check distribution, and backing up other payroll analysts if needed.
Plus, He or She shall be able to respond to employee enquiries in a timely manner.
Basic Qualifications:
Candidates must have 2 years of experience,
Knowledge of Microsoft Excel, and be able to work in shifts.
Preferred:
You’ll also need to have US/CA payroll experience and be FPC certified.
ADVOCACY OPERATIONS ASSOCIATE, ADVOCACY OPERATIONS
Company Name: ADCI HYD 13 SEZ
Description:
The AO Associate should be enthusiastic about supporting a fast-paced Ops environment and enjoy the challenges and rewards of working in a rapidly expanding organization and in a highly international environment.
This is a highly visible position with a lot of room for creativity and personal growth.
Given that they will be interacting closely with a diverse team, the applicant should be a superb communicator both verbally and in writing.
Responsibilities:
Candidate should maintain task quality compliance by adhering to SOP or the manager’s instructions.
He / She should contribute, if appropriate, ideas for project improvement.
He / She should be responsible for responding to stakeholders on related tasks in a timely manner and with guidance. i.e. according to SOP and SLA.
The Candidate should be proactive in alerting the manager or other stakeholders to problems, meets business objectives and metrics, i.e. benchmarks for quality, productivity, and SLA,
Maintaining daily work records by updating trackers / workflows tools
Meeting predefined and assigned productivity targets, Meeting quality standards.
Basic Qualifications for Amazon career in Hyderabad.
Candidates must possess Bachelor’s degree, and, must have an Experience with Microsoft Office products and applications.
Preferred Qualifications
Candidates must be fluent in Speaking, writing, and reading in English.
Note: Candidates can visit the Amazon website for applying for the job.